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Terms of Service for Dermasutra.in

Effective Date: 01/09/2025
Last Updated: 01/07/2025

Welcome to Dermasutra.in (“Website”, “Platform”, “we”, “us”, “our”). By accessing or using our services, including the website, mobile application, or any other feature or tool provided by Dermasutra.in, you agree to be bound by the following Terms of Service (“Terms”). These Terms constitute a legal agreement between you and Dermasutra Technologies Private Limited (the operator of Dermasutra.in). Please read them carefully.

1. ABOUT DERMASUTRA.IN

Dermasutra.in is an aggregator platform providing:

• Skincare product recommendations based on user-submitted assessments validated by certified dermatologists.
• Online consultations (video/audio/chat) with licensed dermatologists across India.
• Educational resources and tools for improving skincare awareness.

We do not manufacture or directly sell any skincare products. Our services are intended to complement—not replace—professional, in-person medical care.

2. DEFINITIONS

For the purpose of these Terms:

• “User” refers to any individual who accesses or uses the Platform.
• “Practitioner” refers to a licensed dermatologist registered with the Platform.
• “Content” refers to all information, text, graphics, photos, videos, or other materials uploaded, downloaded, or appearing on the Platform.
• “Services” refers to all features, functionalities, and offerings provided through the Platform.
• “Consultation” refers to any interaction between a User and a Practitioner facilitated through the Platform.

3. ELIGIBILITY

To use the Services offered by Dermasutra.in, you must:

• Be at least 18 years of age, or be supervised by a parent or legal guardian.
• Be competent to enter into a legally binding contract under Indian law.
• Possess the legal authority to provide valid consent as required under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

If you are accessing the Platform on behalf of a minor, you affirm that you are legally authorized to provide consent on their behalf and take full responsibility for their compliance with these Terms.

4. ACCOUNT REGISTRATION

4.1 Registration Process

To access certain features such as consultations or personalized recommendations, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your registration information to keep it accurate, current, and complete.
• Maintain the confidentiality of your account credentials.
• Immediately notify us of any unauthorized use of your account or any other breach of security.

4.2 Account Responsibility

You are solely responsible for:

• All activities that occur under your account.
• Maintaining the confidentiality of your login credentials.
• Any actions taken using your account credentials.

4.3 Account Verification

We reserve the right to:

• Verify your identity through additional documentation.
• Refuse registration or cancel accounts that we deem inappropriate.
• Implement additional security measures as deemed necessary.

5. SERVICES

Our Platform provides the following categories of services:

5.1 Skincare Product Recommendations

These are generated based on:

• Information provided by users via a structured assessment questionnaire.
• Review and validation by a certified dermatologist.

Recommendations are intended for general guidance and are not a substitute for professional diagnosis or treatment. The Platform may suggest products based on:

• Skin type and concerns identified through the assessment.
• Clinical evidence and dermatological expertise.
• Product availability in India.

5.2 Online Dermatology Consultations

• Offered by verified and licensed dermatologists registered with relevant medical councils in India.
• Available via audio, video, or chat-based interfaces.
• Subject to availability and professional discretion of the Practitioner.
• Conducted in accordance with the Telemedicine Practice Guidelines issued by the Medical Council of India.

Dermasutra.in does not interfere in the consultation process and is not liable for the advice or service provided by the dermatologists.

5.3 Educational Content

• Informational articles, videos, and resources related to skincare.
• General wellness tips and guidance.
• Product reviews and comparisons.

Such content is provided for educational purposes only and should not be construed as medical advice.

6. USER OBLIGATIONS

6.1 General Obligations

Users must:

• Provide complete and truthful information.
• Use the Services ethically and lawfully.
• Refrain from misusing, spamming, harassing, or impersonating others.
• Not share content that is obscene, defamatory, or violates any third-party rights.
• Not use the Platform for any unlawful purpose or in violation of any applicable local, state, national, or international law.

6.2 Medical Information

When sharing medical information, you agree to:

• Provide accurate and complete information about your medical history, symptoms, and conditions.
• Promptly update any changes to your medical information.
• Understand that incomplete or inaccurate information may affect the quality of recommendations or consultations.

6.3 Emergency Situations

You acknowledge that the Platform is not designed for emergency medical situations. In case of medical emergencies, you should immediately contact emergency services or visit the nearest healthcare facility.

7. PRACTITIONER COMMITMENTS

Practitioners on our Platform commit to:

• Maintaining valid medical licenses and credentials as required by Indian law.
• Providing services in accordance with professional medical standards.
• Adhering to the Telemedicine Practice Guidelines issued by the Medical Council of India.
• Maintaining appropriate medical records in compliance with applicable regulations.
• Respecting user privacy and confidentiality.

Dermasutra.in verifies practitioners’ credentials but is not responsible for their professional advice or services.

8. PAYMENTS AND REFUNDS

8.1 Fee Structure

• All applicable fees will be clearly displayed before you confirm any paid service.
• Fees may vary based on the type of service, practitioner specialty, consultation duration, or other factors.
• All fees are inclusive of applicable taxes as per Indian taxation laws.

8.2 Payment Methods

• Payments can be made through various methods including credit/debit cards, net banking, UPI, or other electronic payment systems available on the Platform.
• All transactions are processed through secure payment gateways in compliance with the Payment and Settlement Systems Act, 2007.

8.3 Refund Policy

• Please refer to Refund and Cancellation Policy

8.4 Technical Failures

If a consultation cannot be completed due to technical failures on our end, we will:

• Reschedule the consultation at no additional cost, or
• Process a full refund at your request.

9. PRIVACY AND DATA PROTECTION

9.1 Data Collection and Usage

• We collect and process personal and medical information in accordance with our Privacy Policy and applicable laws including the Information Technology Act, 2000 and its rules.
• By using the Platform, you consent to the collection, processing, and storage of your information as described in our Privacy Policy.

9.2 Medical Records

• Medical information shared during consultations is stored securely and confidentially.
• You have the right to access your medical records maintained on the Platform.
• Records are maintained in compliance with the Electronic Health Record Standards, 2016 issued by the Ministry of Health and Family Welfare, Government of India.

9.3 Consent for Information Sharing

• Information shared with practitioners is subject to doctor-patient confidentiality.
• We may share anonymized and aggregated data for research or analytical purposes.
• We will not share your personally identifiable health information with third parties without your explicit consent except as required by law.

10. THIRD-PARTY LINKS AND PRODUCTS

10.1 External Links

• The Platform may contain links to third-party websites or resources.
• Such links are provided for convenience only and do not signify our endorsement.
• We are not responsible for the content, privacy policies, or practices of any third-party websites.

10.2 Product Recommendations

• Dermasutra.in may recommend or link to third-party skincare or pharmaceutical products.
• We strive to recommend only products that comply with applicable Indian regulations.
• Product recommendations are based on general suitability and not guaranteed to be effective for every individual.
• We are not responsible for the availability, effectiveness, or safety of third-party products.
• Any purchase made through external links is at the user’s own risk.

10.3 Advertisements

• The Platform may display advertisements for third-party products or services.
• Advertisement content is provided by the respective advertisers and we do not guarantee its accuracy.
• Display of an advertisement does not imply endorsement of the advertised product or service.

11. INTELLECTUAL PROPERTY

11.1 Ownership

All content on Dermasutra.in, including but not limited to text, graphics, logos, software, and interface design, is owned by Dermasutra Technologies Private Limited and protected under intellectual property laws including the Copyright Act, 1957 and the Trademarks Act, 1999.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

11.3 Restrictions

Users are prohibited from:

• Reproducing, distributing, displaying, or transmitting any part of the Platform without prior written consent.
• Modifying, creating derivative works, or reverse engineering any part of the Platform.
• Using the Platform for data mining, scraping, or commercial exploitation.
• Removing any copyright, trademark, or other proprietary notices from the Platform.
• Using any robot, spider, or other automated device to access the Platform.

11.4 User Content

By submitting content to the Platform (such as reviews or feedback), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of providing and promoting our Services.

12. LIMITATION OF LIABILITY

12.1 Disclaimer of Warranties

To the maximum extent permitted by law, the Platform and Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.2 Medical Disclaimer

• The Platform does not provide medical advice, diagnosis, or treatment.
• Recommendations and consultations are for informational purposes only and do not substitute for professional medical advice.
• Users should always consult with qualified healthcare providers for medical concerns.

12.3 Limitation of Liability

To the maximum extent permitted by law:

• Dermasutra.in is not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claims arising from or related to the Platform or Services shall not exceed the amount paid by you, if any, for the specific service giving rise to the claim.
• We are not responsible for:
  • The outcomes of skincare recommendations or consultations.
  • Any adverse reactions to recommended products.
  • Any diagnosis, treatment, or advice provided by Practitioners.
  • Any technical issues beyond our reasonable control.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dermasutra Technologies Private Limited, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in any way connected with:

• Your access to or use of the Platform.
• Your violation of these Terms.
• Your violation of any third-party right, including privacy or intellectual property rights.
• Any content you submit, post, or transmit through the Platform.

14. TERMINATION

14.1 Termination by Us

We reserve the right to suspend or permanently disable your access to the Platform without notice if you:

• Violate these Terms or any applicable law.
• Engage in fraudulent, abusive, or harmful conduct.
• Fail to pay any fees when due.
• Misuse the Platform or Services.

14.2 Termination by You

You may terminate your account at any time by:

• Submitting a termination request through the designated channel on the Platform.
• Contacting our support team with your termination request.

14.3 Effect of Termination

Upon termination:

• Your right to access and use the Platform will immediately cease.
• We may delete any content or data associated with your account.
• All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Dispute Resolution

• Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiations.
• If the dispute remains unresolved for 30 days after the commencement of negotiations, it shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties.
• The arbitration proceedings shall be conducted in English and the seat of arbitration shall be [Insert City, e.g., Bengaluru, Karnataka].

15.3 Jurisdiction

Subject to the arbitration provisions above, any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in [Insert City, e.g., Bengaluru, Karnataka], and you hereby consent to the personal jurisdiction and venue of such courts.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time at our sole discretion. When we make changes:

• We will update the “Last Updated” date at the top of these Terms.
• We may notify you of material changes via email or through a notice on the Platform.
• Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to stay informed of updates.

17. GRIEVANCE REDRESSAL

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address complaints and concerns:

Grievance Officer
[Insert Name]
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Full Address]

The Grievance Officer will:

• Acknowledge receipt of your complaint within 24 hours.
• Resolve and provide a response within 15 days of receiving the complaint.
• Escalate unresolved matters to the appropriate authorities as necessary.

18. MISCELLANEOUS

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us on the Platform Dermasutra Technologies Private Limited concerning the Platform and Services.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice.

18.5 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or internet disruptions.

18.6 Contact Information

For questions or concerns regarding these Terms, please contact our customer support at:

Email: core.dermasutra@gmail.com
Phone: +91-6360999740
Address: Dermasutra Technologies Pvt. Ltd., Nashik, MH, IN